Terms of Service

For the purposes of these terms the following definitions apply:

• Provider — Mateusz Popielarz, operating under the Cortify Labs brand (cortifylabs.com);
• Service — the features made available by the Provider, including the AI assistant (widget), the marketing site, and the demo and reservation forms;
• Customer — a business using the Service in the course of its activity;
• User — a person using the site or the AI assistant.

The Provider offers an AI assistant that answers questions based on the Customer's documents and configuration, and enables booking a demo or applying to the partner programme. The exact scope and parameters of commercial services are defined by the pricing page and individual arrangements with the Customer.

Using the Service requires: a device with internet access, an up-to-date browser with JavaScript enabled, and an active email address when using the forms.

Access to the admin dashboard requires authentication. The Customer is responsible for keeping credentials confidential and for actions taken under its account.

Commercial services are provided for a fee under a B2B model, according to the chosen plan and the pricing published on the site. Billing terms, invoicing and billing periods are set out in the agreement or order.

The User undertakes to use the Service in accordance with the law and these terms. The following is prohibited in particular:

• submitting unlawful content or content infringing third-party rights or personal rights;
• actions that disrupt the operation or security of the Service;
• using the Service for automated data scraping inconsistent with its purpose;
• entering sensitive data or third-party personal data into the AI assistant without a legal basis.

The software, trademarks, layout and content of the site are owned by the Provider or used under appropriate licences. Using the Service does not transfer any intellectual property rights to the User.

The AI assistant generates answers automatically and, despite due care, they may be incomplete or incorrect. The Provider does not warrant the accuracy or fitness of answers for a particular purpose and is not liable for decisions made solely on their basis. In B2B relationships the Provider's liability is limited to actual damages and to the extent permitted by law. This does not exclude consumer rights arising from mandatory provisions of law.

Complaints can be submitted to [email protected]. A complaint should include a description of the issue and contact details. The Provider handles complaints within 14 days.

Termination rules are set out in the agreement with the Customer. Consumers have the rights provided by consumer protection law, including — subject to statutory exceptions — the right to withdraw from a distance contract within 14 days.

Matters not regulated herein are governed by Polish law and applicable EU regulations. The Provider may amend these terms for important reasons; the amended version is published on this page with the update date. Contact: [email protected].